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Team Leader - Data Scientist @ Synergic Partners | Follow me on Twitter, GitHub or Flipboard (@vgonpa)

Improving Effectiveness at a Call Center with Machine Learning
  • Víctor Gonzalez
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  • Algorithms . Big Data . Data Science . Machine Learning . Procesamiento de Lenguaje Natural .

Understanding our clients and giving the best response to meeting their needs in the shortest amount of time possible is key to improving satisfaction and engagement with the company. The problem begins when the number of clients is high and we are receiving hundreds or thousands of messages per day. In this situation, we have two problems to solve. First, we have to prioritize which messages we are going to respond first and, second, we have to understand what it is that they are saying. It is clear that some messages will be more important or more urgent than others and that it will not always be easy to prioritize. To make things easier, we can use Machine Learning techniques…

A Brief History of Machine Learning
  • Víctor Gonzalez
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  • Big Data . ciencia de los datos . Data Science . Machine Learning .

As members of the Machine Learning community, it would be a good idea for us all to have an idea of the history of the sector we work in. Although we are currently living through an authentic boom in Machine Learning, this field has not always been so prolific, going through periods of high expectations and advances as well as “winters” of severe stagnation. Birth [1952 - 1956] 1950 — Alan Turing creates the “Turing Test” to determine whether or not a machine is truly intelligent. In order to pass the test, the machine must be capable of making a human believe that it is another human instead of a computer. 1952 — Arthur Samuel writes the first computer program…

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