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Data Scientist Team Leader @Synergic Partners | Follow me on Twitter (@rubengra)

16
Aug
Anticipating Customer Churn through Levers of Retention
  • Rubén Granados
  • 518 Views
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  • Big Data . Churn Prediction . Data Science . Fuga de Clientes . Machine Learning . Palancas de Retencion .

Identification and analysis of signs of customer churn Knowing which customers might not continue as such has been the objective of classic customer churn models, which final output consisted of the probability of loss associated with each customer over a specific temporary time range. However, once we know the customer is going to leave, we must ask ourselves: What can we do to keep them? And taking it even further: What can we do to keep the customer from even considering leaving? Preventive Measures for Customer Churn in the Banking Sector At Synergic Partners, we have carried out a project for one of the largest banking entities in Spain responding to these questions with a methodology based on the combination…

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